Satisfaction Guarantee

At Femi.Eko, your satisfaction is our top priority. We want you to have the best experience with our products, and we understand that finding the perfect match can sometimes take time. 

Terms of the Satisfaction Guarantee:

• 90-Day Exchange Period: This guarantee applies to first-time customers and allows for the exchange of one product within 90 days of the purchase date.
• One Product per First Order: The satisfaction guarantee covers the exchange of one product per initial order.
• Product Condition: The product must be unused, unopened, and returned in its original packaging with all labels intact. We do not accept used products for exchanges or returns.
• Return Process: To initiate an exchange, please contact us by emailing hello@femieko.com. Include your name, address, email, order number, the item you wish to exchange, and the reason for the exchange.
• Shipping Costs: The cost of return shipping and delivery of the new product is the customer's responsibility. We will provide you with the necessary return shipping labels via email.
• Exchange Procedure: Customers can exchange the product for another item of equal value or choose a different product and pay the price difference via a secure payment link sent by email.
• No Refunds: This guarantee does not offer refunds. To be eligible for a “money-back” refund,  you must apply directly to our return portal within 14 days of purchase.

Exclusions from the Satisfaction Guarantee:

• Products marked as “final sale,” “limited edition,” or purchased with special discounts or promotional offers (such as coupons or giveaways) are not eligible for return or exchange under this satisfaction guarantee.
• Only menstrual cups, menstrual discs, period panties, and reusable pads are covered under the satisfaction guarantee. Accessories and other non-specified products are not eligible for exchange rights.

Third-Party exclusions

• If you have purchased Femi.Eko products from a third-party retailer or distributor, please contact the store or distributor directly for their specific return and exchange policies. Our Satisfaction Guarantee and return policy apply exclusively to purchases made directly through our official website. We encourage you to reach out to the original place of purchase, as they may have their own dedicated return or exchange policy to assist you with your request.

If you have any questions or need assistance with your exchange, please contact us at hello@femieko.com.